FAQ

It varies from product to product, but most orders allow you to chooseDHL, UPS, FedEx, SAL, EMS, or Express.

Once the product ships, it can take anywhere from 14 – 90 days,depending on where you live, what shipping method you select, and whether the product is currently available.

Please note that due to COVID-19, delivery delays and change in delivery methods should be expected 

We sell and ship worldwide, with the possible exception of certain licenses having specified restricted territories.

It varies from product to product, based on weight, scale, material,selected shipping method, and delivery location. However, our commitment to affordable shipping means we have taken every possible step to ensurecollectors pay as little as possible, establishing regional warehouses to cut shipping fees down by more than half of what direct shipping costs. With the exception of Express shipping, we also cover all customs fees, taxes, and VAT for countries within our warehouse districts, such as China, the European Union,and the USA for most of our statues.

Due to COVID -19, shipping prices might be higher than usual.

Simply pay for your order through Payfort orAxes payment gateways with a secure card, such as Visa, MasterCard, AmericanExpress, or JCB and get 45$ discount of your next shipping invoice.

Currently, we have warehouses in Europe, the United States, and China. However, regardless of our warehouse locations, we ship worldwide.

Figurama Collectors For General Trading Co. / Limited Liability Company does not charge any customs fees or taxes; however,you may be required to pay additional fees depending on where you live. If you live outside of the United States, the European Union, China or if you choose the Express shipping method, you may be required to pay these fees. Otherwise, Figurama Collectors covers all taxes, VAT, and other customs fees.

Yes! You will receive a tracking number via email once the shipment reaches your regional warehouse.

Once your order is prepared to ship (usually around the estimated release date), you will receive a shipping invoice and might have the option select your preferred shipping method as well. This shipping invoice should be paid within 7 days from the receipt of the invoice via email.

If the shipping invoice is not paid by the customer within 30 days from receiving the shipping invoice via email, the order will be cancelled automatically without notice and all payments made will be non-refundable.

 Be sure to email support@figurama-collectors.com if you have any questions or concerns about your invoice.

Shipping invoices can only be paid via Amazon Payment Service or Axes..

We offer multiple payment options, including Paypal, Amazon Payment Service, and AXES. If you pay with a card through Amazon Payment Service or AXES, we’ll even subtract $45 off your shipping invoice!

Shipping invoices can only be paid via Amazon Payment Service or Axes only.

Yes! Once a payment invoice arrives in your inbox, you will have 15 days to complete the payment. If payment is not received within 15 days, yourpre-order will automatically be put On Hold. Customers that do not pay their invoice for more than 30 days, and without sending any correspondence to our Customer Support during the 30 days , their order will be cancelled without any prior notice, and all payments made will be non-refundable.

Shipping invoices must be paid by the buyer within 30 days of the invoice's delivery via email. Otherwise, the order will be cancelled automatically without notice and all payments made will be non-refundable.

Be sure to email support@figurama-collectors.com if you have any questions or concerns about your invoice.

We’re so glad you asked! Here are a few to get your started:

- Subscribe for our newsletter to get $20 off your first eligible purchase

- Pay for your order through Amazon Payment Service or Axes with a secure card, such as Visa, MasterCard, American Express, or JCB to save $45 off shipping costs.

Please Kindly note:

- Join our Facebook community, the Figurama Collectors Hub, for exclusive discount codes on new diorama pre-orders and more!

- Coupon discount code will be applied only at the time of the pre-order or purchase of the products unless intimated.

- Coupon discount codes cannot be combined with other discounts.

- Collectors will not be able to enter a code if an automatic discount is already applied at checkout.

- Discount code can be applied once per collector.

-Discount coupon is not convertible to cash.

-Discount coupon cannot be used on the waitlist converted.

Geld is awarded for making purchases on qualifying items from our website, where 2% of the final purchase price will be rewarded in Geld. The final Geld amount excludes taxes, shipping costs and/or fees, and is totalled after discounts or rewards are applied. Earned Geld points can be applied to future purchases on qualifying items. Geld is only available for redemption as in-store credit.  You cannot redeem the points for cash. To learn more about our reward system please click the following link https://figurama-collectors.com/pages/reward-system

This means that the payment you submitted is currently processing and may take a few days to fully finalize. Once it has finished processing and we have received it, the status will be changed to “Completed.”

Since we put our products through intensive drop tests prior to shipment to ensure a safe delivery, we anticipate damage only in the rarest of circumstances. However, if a piece arrives damaged ,you can reach us at support@figurama-collectors.com for assistance and please provide images of the damaged portions for us to be able to assess the situation.

Yes, you can join our waitlist by emailing support@figurama-collectors.com and requesting to be added to the waitlist for a specific diorama.Our support team will be more than happy to guide you on how to join the waitlist for a specific diorama. While there is no guarantee your waitlist will convert to an order, it is always a possibility!

Yes, you can by emailing support@figurama-collectors.com and requesting a cancelation, but please pay attention to the following:

- Our products require a non-refundable deposit (NRD) in order to reserve your order, usually while it is in the process of production. The NRD amount is displayed on the web page entitled, Your Shopping Cart. NRDs are usually 20% of the item’s price.

- Figurama Collectors For General Trading Co. / Limited Liability Company provides refunds through Paypal, which detracts an additional 2.9%-4.4% from the original refund amount.

- In the case of an order cancellation, the paid amount except a 20% NRD (regardless of the initial NRD amount paid) will be refunded in full within 3 months from canceling the order.

- If rewards points were applied on your order, they will be returned to your account automatically.

- NRDs cannot be transferred if your order is canceled.

- NRDs cannot be reinstated and placed on a different order.

The name Figurama Collectors is a portmanteau of “figure” and “diorama.” Dioramas are our unique contribution to the figurine statue market. Whether they feature one character, two characters, or multiple characters, we consider our products to be statue dioramas because they feature complex scenes composed of multiple Easter Eggs, narrative elements, and dynamic action in a single collectible that resonates with the catharsis of the original story, scene, and artistry.

Elite Fandom Statues are part of an anime-exclusive line designed with die-hard otaku in mind. They tend to be a smaller scale and have larger limited edition runs compared to our Elite Exclusive line.

Elite Exclusive Statues have a larger scale and more limited editions runs compared to our Elite Fandom line.

Elite Diorama Statues typically have smaller scales and edition sizes. They put more emphasis on elements traditionally associated with "dioramas," including world-building, terrain, and atmosphere.