What Shipping Methods are Available?
Depending on the product, But we usually have an option of SAL, EMS or Express.
How Long Will it Take to Get my Package?
It will take from 14 up to 60 days for the product availability depends on the shipping method.
Is there a specific countries you sell and ship your product to?
We can sell and ship worldwide, unless the licencors got restricted territories.
What Payment Methods are Accepted?
Paypal for now. Soon we will accept; Visa, Master, Amex and JCB.
Is Buying Online Safe?
Come on! the whole world is doing it.
I cannot afford your cool products, Do you have payment plans?
Yes we do, up to 6 months and without any additional fees.
Do you charge taxes and custom charges?
Figurama Collectors does not charge any custom duties charges or taxes as they depend on each country and customers will pay them on their behalf if applicable.
Can i cancel my order?
Yes you can but please pay attention to the following:
Our items require a non-refundable deposit (NRD) to be in order to reserve your order for an item, most of the time while it is in the process of production. The NRD amount is displayed on the web page entitled, ‘Your Shopping Cart.’ NRDs are usually 10% of the item’s price.
In case of order cancellation, the paid amount except the NRD will be refunded in full within 3 months from canceling the order.
In case of not receiving purchased product within 90 days from the product availability date, customer will be eligible for full refund.
If rewards points were applied on the order, they will be returned to the account automatically.
NRDs cannot be transferred if your order is canceled, for any reason.
NRDs cannot be reinstated and placed on a different order.
NRDs may be refunded upon cancellation only in the rare case that the item’s delivery date has been delayed by more than 90 days from the original estimated arrival date. Collectors would need to contact us directly to cancel their order and request for their NRD to be refunded if applies.